Refund Policy
At Versay™, we want you to feel confident and satisfied with every purchase.
If something isn’t right, we’re here to make it right.
30-Day Refund Guarantee
You may request a refund within 30 days of receiving your order, as long as the item meets the conditions below.
Eligibility for Refunds
To qualify for a refund, your item must:
-
Be unused and in its original condition
-
Be returned with all accessories and packaging
-
Show no signs of damage, misuse, or modification
If the item arrives defective or damaged, please contact us immediately — you may be eligible for a free replacement.
Non-Refundable Items
The following items cannot be refunded:
-
Items that are damaged due to misuse
-
Items returned after 30 days
-
Items without proof of purchase
Refund Process
-
Contact us at info@versayy.com with your order number.
-
We will review your request within 24–48 hours.
-
Once approved, we will provide return instructions.
-
After receiving the returned item, refunds may take 3–7 business days to appear in your account.
Order Cancellations
If you want to cancel your order, please contact us within 12 hours of placing it.
Orders that have already shipped cannot be canceled.
Late or Missing Refunds
If your refund hasn’t arrived:
-
Check your bank account again
-
Contact your credit card provider
-
Then your bank
If you’ve done all of this and still haven’t received your refund, contact us at info@versayy.com.
Exchanges
We only replace items if they are defective, damaged, or not functioning properly.
If you need an exchange, email us at info@versayy.com.
Shipping Costs
Return shipping fees are the customer's responsibility unless the item arrived damaged or defective.
Contact Information
For any questions, contact us at:
📩 info@versayy.com